Right Care.  Right Time.  Right Place.

Beginning 11/13/2024

Together, Santa Clara County EMS, Santa Clara County Communications, Gilroy Fire Department, CALFIRE, AMR and Santa Clara County Fire Department are launching an innovative new Nurse Navigator Program that provides South County and West Valley community members a variety of options to quickly access the right level of medical care based on their specific medical needs. Nurse Navigators will work with patients directly to determine an appropriate path for treatment and assist in coordinating that care.

When calling 911, a trip to a hospital’s emergency department may not be the best solution based on your medical needs. With Santa Clara County EMS’ innovative new program, you have more options for the type of care you receive, and how and where you receive it.

The Nurse Navigator Program will not slow down 911 response to life-threatening situations medical or otherwise; initial calls will still be picked up by 911 dispatchers who can immediately direct medical, police, or fire response to the scene as needed.